Help Centre

ap99 Frequently Asked Questions

Everything you need to know about playing on ap99 — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and keeping your account secure. Browse the sections below or jump straight to the topic you need.

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Account & Registration Signing up, KYC, login, and account management

How do I create an account on ap99?

Creating an ap99 account takes less than two minutes. Visit ap99.win, click the registration button, and fill in your mobile number, preferred username, and password. You will receive an OTP on your Bangladeshi mobile number to verify your registration. Once confirmed, your account is active and ready for your first deposit.

What documents do I need for KYC verification on ap99?

ap99 requires a valid government-issued photo ID for KYC — your National ID Card (NID), passport, or driving licence are all accepted. You will also need to submit a clear photo or scan of the document and, in some cases, a selfie holding the document. KYC is required before your first withdrawal and ensures your account is fully protected.

Can I have more than one ap99 account?

No — ap99 strictly allows only one account per player. Creating multiple accounts is a violation of the Terms & Conditions and may result in all associated accounts being suspended and any pending balances being forfeited. If you have forgotten your login credentials, use the account recovery option on the ap99 login page rather than registering again.

What is the minimum age to register on ap99?

You must be at least 18 years old to register and play on ap99. This is a strict platform-wide rule with no exceptions. All accounts are subject to age verification during the KYC process, and any account found to belong to a person under 18 will be immediately closed.

I have forgotten my ap99 password — how do I reset it?

On the ap99 login page, click "Forgot Password" and enter your registered mobile number. You will receive an OTP via SMS. Enter the OTP, then set a new password. The process takes under two minutes. If you no longer have access to your registered mobile number, contact ap99 support at [email protected] for identity-verified account recovery.

How do I close my ap99 account?

To permanently close your ap99 account, send a written request to [email protected] from your registered email address, stating that you wish to close your account. ap99 will process closure requests within 3 business days. Any remaining balance will be returned to your verified withdrawal method before the account is closed.

Deposits & Withdrawals bKash, Nagad, Rocket, bank transfers, limits, and fees

How do I deposit using bKash on ap99?

To deposit via bKash on ap99, navigate to the Deposit section in your account dashboard, select bKash as your payment method, and enter the amount. You will be given the ap99 merchant or personal bKash number to send the funds to. Complete the payment in your bKash app and enter the transaction ID on ap99 to confirm. Deposits via bKash are typically credited within 5 to 15 minutes.

How long does a Nagad deposit take on ap99?

Nagad deposits on ap99 are processed almost instantly and are usually credited to your account balance within 5 to 10 minutes of the transaction being confirmed. During peak periods or national holidays, processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact ap99 support with your Nagad transaction ID.

What is the minimum deposit amount on ap99?

The minimum deposit on ap99 is ৳200 BDT for mobile wallet payments including bKash, Nagad, and Rocket. Bank transfer deposits may have a higher minimum depending on the bank. There is no maximum deposit limit, though very large deposits may trigger a routine KYC review.

What is the minimum withdrawal amount on ap99?

The minimum withdrawal on ap99 is ৳500 BDT. Withdrawals can be made to your verified bKash, Nagad, or Rocket account, or to a verified Bangladeshi bank account at Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank. Your withdrawal destination must match the name on your ap99 account.

How long does a withdrawal from ap99 take?

Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours during business hours. Bank transfers to Bangladeshi bank accounts usually take 1 to 3 business days depending on the receiving bank. ap99 aims to process all approved withdrawal requests within 24 hours of submission.

Does ap99 charge fees on deposits or withdrawals?

ap99 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges. Check with your payment provider for their current fee schedule. Any applicable fees are deducted by the payment provider, not by ap99.

Can I use Rocket or Upay to deposit on ap99?

Yes — ap99 accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank's mobile banking service) and Upay. The deposit process is the same as for bKash and Nagad: select your preferred wallet in the Deposit section, send the funds to the ap99 account number provided, and confirm with the transaction ID. Processing time is typically under 15 minutes.

Games & Gameplay Cricket betting, slots, live casino, mobile play, and fair play

How do I bet on cricket matches on ap99?

To bet on cricket on ap99, log in to your account and navigate to the Cricket section. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, Bangladesh Tigers Test and ODI matches, and other international fixtures. Select your market — match winner, top batsman, run totals, or Asian handicap lines — enter your stake in BDT, and confirm your bet slip.

What cricket betting markets are available on ap99?

ap99 offers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs over/under, fall of first wicket, method of dismissal, innings runs, Asian handicap lines, and live in-play markets that update ball by ball. BPL and T20 World Cup matches typically have the deepest market selection on ap99.

Are the slot games on ap99 fair?

Yes — all slot games on ap99 are provided by certified third-party game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game uses a certified Random Number Generator (RNG) that is independently audited to ensure fair and unpredictable outcomes. The Return to Player (RTP) percentage for each game is published in the game's information panel.

Can I play ap99 games on my mobile phone?

ap99 is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through any modern mobile browser — no app download is required. All casino games, sports betting markets, live dealer tables, and account management features are accessible from your smartphone or tablet. ap99's mobile interface adjusts automatically to your screen size.

What live casino games does ap99 offer?

ap99's live casino section features real-time dealer games streamed in HD, including Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and game show titles such as Crazy Time and Monopoly Live. Games are powered by Evolution Gaming and Ezugi, and tables operate around the clock to suit players in the Bangladesh Standard Time (BST, UTC+6) zone.

Bonuses & Promotions Welcome bonus, wagering requirements, free spins, and loyalty

What welcome bonus does ap99 offer new players?

ap99 offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus details, including the percentage match and maximum bonus amount in BDT, are displayed on the ap99 promotions page at the time of registration. Bonuses are subject to wagering requirements — read the full terms on the promotions page before opting in.

What are wagering requirements and how do they work on ap99?

A wagering requirement specifies how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. Different games contribute different percentages toward wagering — slots typically count 100%, while live casino games may count less.

Does ap99 offer a loyalty or VIP programme?

ap99 rewards regular players through a tiered loyalty programme. As your wagering activity grows, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, personalised reload bonuses, faster support response times, and dedicated account management at higher tiers. Full programme details are available in your ap99 account dashboard under the Loyalty section.

Can I opt out of bonuses on ap99?

Yes — ap99 allows any player to opt out of bonus offers entirely. Visit the Responsible Gaming section of your account dashboard and enable the bonus opt-out setting. Once active, your account will operate on a cash-only basis with no bonus credits applied to deposits and no promotional emails or push notifications sent. This setting can be reversed at any time unless a responsible gaming restriction prevents it.

Does ap99 offer free spins promotions?

ap99 runs free spins promotions periodically, typically tied to the launch of new slot titles from providers such as Pragmatic Play and NetEnt. Free spins are credited directly to eligible accounts and must be used on the specified game within a set validity period — usually 7 days. Winnings from free spins are added as bonus funds and are subject to the standard wagering requirements stated in the promotion's terms.

Safety & Responsible Gaming Security, 18+ policy, self-exclusion, and player welfare

Is ap99 safe to use in Bangladesh?

ap99 is a secure platform that uses 256-bit SSL/TLS encryption on all connections to protect your personal data and financial transactions. The platform applies two-factor authentication (2FA), role-based staff access controls, and continuous fraud monitoring to keep player accounts safe. ap99 does not sell player data to any third party.

How does ap99 protect my personal and financial information?

ap99 protects your data with industry-standard 256-bit SSL encryption in transit and encrypted storage for sensitive fields including passwords and payment details. Passwords are hashed using a modern adaptive algorithm and are never stored in plain text. Access to player data within ap99 is restricted to authorised staff on a need-to-know basis, with all access logged for audit purposes.

How do I self-exclude from ap99?

To self-exclude from ap99, log in to your account, go to the Responsible Gaming section of your dashboard, and select Self-Exclusion. Choose an exclusion period of 3 months, 6 months, 1 year, or permanent closure. The exclusion takes effect within 24 hours. During the exclusion period, ap99 will not accept logins, deposits, or bets from your account, and all marketing communications will stop immediately.

Can I set a deposit limit on my ap99 account?

Yes — ap99 allows you to set daily, weekly, or monthly deposit limits from your account dashboard under Responsible Gaming settings. Limits take effect immediately when reduced and cannot be increased for 7 days, giving you a genuine protection buffer. If you reach your limit for the period, ap99 will automatically block further deposits until the next period begins.

What should I do if I think gambling is becoming a problem?

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, contact ap99 support at [email protected] immediately — our player welfare team is available 24/7. You can also activate a cooling-off period or self-exclusion instantly from your account dashboard. ap99 takes problem gambling seriously and will never pressure an at-risk player to continue playing.

Does ap99 send promotional offers to players who have set responsible gaming limits?

No — ap99 automatically removes any player from all promotional mailing lists and push notification campaigns the moment they activate a responsible gaming tool such as a deposit limit, cooling-off period, or self-exclusion. Players using these tools will never receive a bonus offer or re-engagement message from ap99 for the duration of the restriction.

Built for Bangladeshi Players

ap99 is designed from the ground up for the Bangladesh market — local payment methods, local sports, and local-language support combined with an international-grade platform.

Mobile-First Platform

ap99 runs flawlessly on any Android or iOS device through your mobile browser. No downloads, no storage used — just a fast, responsive interface built for the way Bangladeshi players actually play.

Local Payment Methods

Deposit and withdraw instantly using bKash, Nagad, Rocket, and Upay — the wallets already on your phone. No international cards needed, no currency conversion fees, and no waiting days for your money.

Deep Cricket Markets

From BPL and IPL to T20 World Cup and Bangladesh Tigers home series — ap99 offers ball-by-ball live betting, Asian handicap lines, and specialist markets that serious cricket bettors demand.

256-Bit SSL Security

Every connection to ap99 is protected by 256-bit SSL/TLS encryption. Your account, your payment details, and your personal data are secured to the same standard used by international banks.

24/7 Support

ap99's support team is available around the clock every day of the year. Whether you have a deposit question at midnight or a withdrawal query on Eid, a real person is ready to help via live chat or email.

Responsible Gaming Tools

ap99 provides deposit limits, session timers, cooling-off periods, and full self-exclusion — all accessible instantly from your dashboard. Player welfare is built into the platform, not bolted on as an afterthought.

Still Have Questions? We Are Here to Help.

Our support team is available 24/7. Reach us at [email protected] — or explore the rest of the ap99 platform while you are here.

18+ only. Gambling involves financial risk. Never bet more than you can afford to lose.