This Privacy Policy explains how ap99 collects, processes, stores, and protects the personal information of every player who registers and uses the ap99 platform at ap99.win. Your privacy matters to us, and this document sets out your rights and our obligations in plain, formal terms.
Please read this policy carefully. By creating an account or using any service on ap99.win, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. This policy forms part of the ap99 Terms & Conditions.
ap99 is Bangladesh's dedicated online sports betting and casino platform, accessible at ap99.win. We are committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy has been drafted in accordance with internationally recognised data protection principles and reflects our obligations as a responsible operator serving players across Bangladesh.
This policy applies to all personal data collected and processed in connection with your use of ap99.win, including registration, account management, financial transactions, game activity, customer support interactions, and marketing communications. It covers data collected through the website, mobile browser interface, and any associated communication channels such as email.
Capitalised terms used but not defined in this policy have the meanings given to them in the ap99 Terms & Conditions.
For the purposes of this Privacy Policy, ap99 acts as the data controller in respect of all personal data collected from players and visitors to ap99.win. As data controller, ap99 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All enquiries relating to the exercise of your data privacy rights, requests for data access, correction, or deletion, and any privacy-related complaints should be directed to the ap99 data contact address specified in Section 15 of this policy.
ap99 collects several categories of personal data in the course of providing its services. The table below sets out the principal categories, with examples of specific data points within each category.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number | Account registration, age verification, KYC compliance |
| Contact Data | Bangladeshi mobile number, email address, residential address (district, division) | Account communication, OTP delivery, support correspondence |
| Financial Data | bKash/Nagad/Rocket wallet number, transaction reference IDs, deposit and withdrawal history | Payment processing, fraud prevention, AML compliance |
| Account & Activity Data | Username, login timestamps, device identifiers, bet history, game session logs, balance history | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, browser type and version, operating system, screen resolution, time zone | Security monitoring, geo-restriction enforcement, platform optimisation |
| Usage Data | Pages visited, click paths, session duration, referral source, search queries within the platform | Product improvement, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence content, submitted complaint records | Customer service, dispute records, quality assurance |
| Verification Documents | Scanned copies of NID, passport, utility bill, payment method screenshots | Identity verification, withdrawal authorisation, fraud investigation |
ap99 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records, unless specifically required to fulfil a legal obligation and with appropriate safeguards in place.
The majority of personal data ap99 holds is provided directly by players during the account registration process, identity verification submissions, payment transactions, customer support interactions, and when responding to promotional communications or surveys.
When you access ap99.win, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, browser fingerprint, device type, pages visited, and session duration. This data is collected whether or not you are logged in to your ap99 account.
ap99 may receive personal data about you from third-party sources in specific circumstances, including:
Where ap99 receives your data from a third party, we will inform you of this at the earliest practical opportunity, unless doing so would prejudice an active fraud or compliance investigation.
ap99 uses your personal data for the following purposes:
ap99 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except where such processing is necessary to fulfil a legal obligation or prevent fraud.
ap99 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
ap99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly as necessary to operate the platform and fulfil our obligations:
All third parties who receive personal data from ap99 are contractually required to process that data only for the specified purpose, to apply appropriate security measures, and not to further disclose the data without ap99's prior written consent.
Our commitment: ap99 will never sell your personal data to advertisers, data brokers, or any other commercial third party.
As an online platform, ap99 may use service providers whose infrastructure is located outside Bangladesh. Where personal data is transferred to a third country, ap99 ensures that appropriate safeguards are in place to protect the data, including contractual protections equivalent to internationally recognised data protection standards.
In particular, ap99 requires all international data recipients to:
Where you have concerns about international data transfers in connection with your ap99 account, you may contact ap99 using the details in Section 15 to request further information about the specific safeguards in place.
ap99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Where ap99 is required by a court order, regulatory instruction, or active investigation to retain data beyond the periods set out above, the data will be preserved for the duration of that requirement and deleted promptly thereafter.
ap99 applies a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While ap99 applies rigorous security controls, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying ap99 immediately at [email protected] if you suspect unauthorised access to your account.
Cookies are small text files placed on your device when you visit ap99.win. They allow the platform to recognise your device across sessions, remember your preferences, and collect usage data that helps ap99 improve the platform experience.
You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the ap99 platform. Instructions for managing cookies in the most common browsers are available through your browser's help documentation. ap99 does not respond to browser "Do Not Track" signals at this time.
As a player whose personal data is processed by ap99, you have the following rights in relation to that data:
To exercise any of the above rights, please submit a written request to ap99 using the contact details in Section 15. ap99 will respond within 30 days. In certain circumstances, ap99 may need to verify your identity before acting on a request.
Please note that some rights are subject to limitations under applicable law. For example, ap99 cannot delete financial transaction records that are required to be retained under AML regulations, even on receipt of a valid erasure request.
ap99 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. All accounts are subject to age verification, and any account found to belong to a minor will be closed immediately with all associated data deleted, subject to any overriding legal retention obligation.
If you are a parent or guardian and believe that a minor has registered an account on ap99 or submitted personal data to ap99.win, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
ap99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, ap99 will publish the updated policy on this page with a revised effective date and, where the changes significantly affect how we process your personal data, notify you directly via your registered email address or via an in-platform notification.
The current version of this Privacy Policy is always accessible at ap99.win/privacy-policy. We encourage you to review this page periodically. Continued use of the ap99 platform following the publication of an updated Privacy Policy constitutes acceptance of the changes.
If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to report a suspected data breach involving your ap99 account, please contact the ap99 data team at: [email protected] with the subject line "Privacy Request". ap99 will acknowledge all privacy enquiries within 5 business days and aim to provide a substantive response within 30 days.
If you are not satisfied with ap99's handling of your personal data or with the outcome of a privacy request, you may submit a formal complaint to ap99 in writing at the address above. If your complaint is not resolved to your satisfaction within 28 days, you may seek independent redress through a competent data protection authority or dispute resolution body applicable in your jurisdiction.
Contact ap99 for all privacy matters: [email protected] — available 24/7. Reference "Privacy Request" in your subject line for fastest routing.
Beyond the policy text, here are the six concrete ways ap99 keeps your personal data safe, private, and under your control at all times.
Every connection to ap99.win is secured with 256-bit SSL/TLS encryption. Your login credentials, personal details, and payment information are transmitted through an encrypted channel that prevents interception by any third party.
ap99 will never sell, rent, or transfer your personal data to advertisers or data brokers. Your information is shared only with the vetted service partners required to operate the platform, and only to the extent strictly necessary.
ap99 uses certified KYC technology to verify every player's age and identity. This protects you — by ensuring no one else can claim to be you on our platform — and protects the community by keeping underage individuals off the platform.
Logging in from a new device on ap99 triggers an SMS-based OTP verification to your registered Bangladeshi mobile number. This second factor prevents unauthorised account access even if your password is compromised.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a written request to the ap99 support team and receive a substantive response within 30 days — no bureaucratic runaround.
ap99 does not hold your data indefinitely. Clear retention periods — from 12-month technical logs to 5-year AML records — govern every data category. Once the retention period expires, data is permanently deleted or fully anonymised.
Our support team is available around the clock to assist with any privacy enquiry. You can also explore our FAQ section, review our Terms & Conditions, or head to the ap99 Casino to start playing with confidence.